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Help & support
Help & support

For help with a current product or service or refer to FAQs and Knowledge-Base tools

info@permeateq.com

254103604224

Call Us
Call Us

Call us to speak to a member of our team.

+254103604224

Business Department
Business Department

Contact the sales department about cooperation projects, Investments, Grant Funds and more

business@permeateq.com

Global branch
Global branch

Contact us for our global branch.

customercare@permeateq.com

+254103604224

Get in touch

Do you want to know more or contact our sales department?

Visit the Knowledge Base
Visit the Knowledge Base

Browse customer support articles and step-by-step instructions for specific features.

Watch Product Videos
Watch Product Videos

Watch our video tutorials for visual walkthrough on how to use our features.

Get in touch with Sales
Get in touch with Sales

Let us talk about how we can help your enterprise.

Frequently asked questions

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

Contact Us
Contact Us Support Center

Yes, for a live demonstration, please click on the "Consult" button or contact us via the provided link in the FAQ section. We're eager to showcase our solutions tailored for your needs.

Absolutely! Our system is designed to be responsive, ensuring seamless usability on various devices. Feel free to access and utilize it on your preferred devices, providing a consistent and user-friendly experience.

For detailed information about our subscription plans and pricing, please click on the "Consult" button or visit our "Contact Us" page. Our team will be happy to provide you with personalized subscription plan details based on your specific requirements and preferences.

Certainly! You have complete control over your subscription. You can cancel it at any time by contacting our support team through the "Cancel Subscription" option on your account dashboard or by reaching out to us via the provided "Contact Us" link.

To switch your subscription plan between Essential and Premium, simply log in to your account and navigate to the "Subscription" section. There, you'll find an option to modify your subscription plan. Click on it, follow the prompts, and select your desired plan. If you encounter any issues, please reach out to our support team through the "Contact Us" link for assistance.

Certainly! We offer additional discounts for annual payments. For more details and to explore the available discounts, please visit our "Discount Page" by clicking on the provided link or contact our team through the "Consult" button for personalized assistance with your subscription.

Absolutely! Permeateq makes language accessibility a breeze for our users. You'll find convenient language switch buttons in both the header and footer of every system, allowing you to effortlessly navigate and choose the language that suits your preferences. We prioritize user-friendly features, and our commitment to accessibility includes providing a smooth multilingual experience for all users. Explore the options, and feel free to reach out if you have any questions or need assistance!

Having Issues with Your Account?

We apologize for any inconvenience you're facing. To resolve account-related issues, please click on the "Contact Us" button below or visit our Contact Page. Our dedicated support team is ready to assist you promptly. Kindly provide detailed information about the problem you're encountering, and we'll work swiftly to find a solution and ensure a seamless experience with Permeateq.

Renewal Benefits: What Happens If I Don’t Renew After One Year?

We appreciate your support with Permeateq! To ensure uninterrupted access to our services, timely renewal is vital. If you choose not to renew after one year, you may temporarily lose access to premium features, including SSL, server resources, and domain services.

We value your partnership and encourage you to renew promptly to enjoy continued seamless services. For assistance or inquiries about the renewal process, please don't hesitate to contact us.

 

Yes, we offer a free trial for you to explore Permeateq's features and experience the benefits firsthand. Dive into our powerful solutions risk-free and discover how Permeateq can elevate your business. Click the button below to start your free trial now!

Flexible Payment Options for Your Convenience

At Permeateq, we support a diverse range of payment methods to enhance your convenience. Our accepted payment options include:

  • Credit and Debit Cards
  • PayPal
  • Bank Transfers
  • Cryptocurrencies (Bitcoin, Ethereum, etc.)
  • Mobile Money (M-Pesa, etc.)
  • Online Wallets (Skrill, Neteller, etc.)
  • Wire Transfers
  • ACH Transfers
  • Braintree
  • Stripe
  • Apple Pay
  • Google Pay
  • And Many More...

For inquiries or assistance regarding specific payment methods, please feel free to Contact Us. We're dedicated to ensuring a seamless and comprehensive payment experience tailored to your preferences.

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